Any accident or incident involving a patient, resident or visitor, should be reported to the nursing staff as soon as possible.
Residents are encouraged to discuss their long-term health care wishes and to appoint a Health Care Proxy to protect their rights and make their health care wishes known. Residents’ rights to cardio pulmonary resuscitation (CPR) will be discussed to assist our staff and carry their your wishes.
Change of Address/Phone
Residents and family members should notify the social worker of any temporary (vacation, business, etc) or permanent change of address or phone number. This information will be changed to reflect the most current contact information.
In the event of a declared or unforeseen emergency or disaster, all patients/residents, families and visitors will be required to follow the emergency response policies and procedures as directed by Administration.
Giving or accepting of gratuities is not permitted.
Grievance and Misappropriations
Please report any complaints or missing items to your Community Nurse Supervisor immediately. If the complaint cannot be resolved satisfactorily, the supervisor will refer the grievance/misappropriation to Social Work Supervisor for continued investigation.
Patients/residents and/or families may meet with your attorney, insurance and/or bank representative to facilitate your business needs. If it is necessary to have your documents witnessed, arrangements can be made through the Social Work Department.
Incoming mail is delivered to the facility daily and provided to your room each day. Outgoing mail may be given to the front receptionist daily to be picked up by the Postal Service. For your convenience, stamps and stationary supplies are available at the front reception desk.
All maintenance and repair services are provided by our Maintenance Department. To help us maintain the safety of our residents and staff, please report any faulty equipment, loose or frayed wires, leaky faucets, etc. to the Community Nurse.
Good Samaritan Nursing Home is accredited by the Joint Commission. For complaints/concerns relating to safety and quality of care issues, such as patient rights, safety, staffing, infection control, and medication use and security, the Joint Commission Hotline is available. Postings are available throughout the facility with the contact information.
Department of Health
Good Samaritan Nursing Home is certified by the New York State Department of Health. The Patient Care Hotline may be used 24 hours-a-day, seven days-a-week, to report any instances of abuse, neglect, mistreatment, or any unsafe or unsanitary conditions. Postings are available throughout the facility with the contact information.